Customer Relationships Management System

The business and project relationships to excel in
business, for success of any business house or
entrepreneurs it has with its
customers to keep
connected and responsive in timely manner. Therefore IT or
Digital platform that specifically address these each enterprise problems of
dealing with customers on a day-to-day basis and keep Customer posted on their
requirement or project work. This help business to grow its popularity.

Customer relationship management (CRM) is not just the
application of technology, but it's a strategy to learn / record and track more
about customers' needs and
behaviors in order to develop stronger
relationships. As such it is more of a business philosophy than a technical
solution to assist in dealing with customers effectively and efficiently.
Nevertheless, successful CRM relies on the use of technology.

Cresolv CRM?

In the commercial world the importance of retaining
existing customers and expanding business is
challenges. The costs associated
with finding new customers mean that every existing customer could be important
as well as new customer
association and serving them.

The more opportunities that a customer has to conduct
business with your company the better, and one way of achieving this is by
opening up channels such as direct sales, online sales, franchises, use of
agents, etc. However, the more channels you have, the greater the need to
manage your interaction with your customer base in timely manner and accurately.

Customer relationship management (CRM) helps
businesses to gain an insight into the
behavior of their customers and modify
their business operations to ensure that customers are served in the best
possible way. In essence, CRM helps a business to
recognize the value of its
customers and to
capitalize on improved customer relations. The better you
understand your customers, the more responsive you can be to their needs and
proactive communication always help business to improve professional relations.

Contact us for demo and check other modules. 


Implementing a customized customer relationship
management (CRM) solution might involve considerable time and expense. However,
there are many potential benefits.

A major benefit can be the development of better
relations with your existing customers, which can lead to:

Increased sales through better timing due to
anticipating needs based on historic trends;

Identifying needs more effectively by understanding
specific customer requirements by recording in CRM;

Cross-selling of other products by highlighting and
suggesting alternatives or enhancements

Identifying which of your customers are profitable and
which are not;


This can lead
to better marketing of your products or services by focusing on

Effective targeted marketing communications aimed
specifically at customer needs;

A more personal approach and the development of new or
improved products and services in order to win more business in the future;

Provide Project access to Customers;


Ultimately this
could lead to

Enhanced customer satisfaction and retention, ensuring
that your good reputation in the marketplace continues to grow

Increased value from your existing customers and
reduced cost associated with supporting and servicing them, increasing your
overall efficiency and reducing total cost of sales

Improved profitability by focusing on the most
profitable customers and dealing with the unprofitable in more cost effective


Once your business starts to look after its existing
customers effectively, efforts can be concentrated on finding new customers and
expanding your market. The more you know about your customers, the easier it is
to identify new prospects and increase your customer base.

Even with years of accumulated knowledge, there's
always room for improvement. Customer needs change over time, and technology
can make it easier to find out more about customers and ensure that everyone in
an organisation can exploit this information.

CRM Solution Types

Customer relationship management (CRM) is important in
running a successful business. The better the relationship, the easier it is to
conduct business and generate revenue. Therefore using technology to improve
CRM makes good business sense.

CRM solutions fall into the following four broad

Lead Recording
and Tracking Closure

Project Records
& Tracking

Vendors work Tracking


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Cresolv CRM Management Dashboard 

Cresolv CRM Lead Entry Module

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Track Project Workflow Configuration 

 Contact us for demo and check other modules. 

Cresolv web-based CRM solutions for your business.
This approach is ideal if you need to implement a solution quickly and your
company does not have the in-house skills necessary to tackle the job from
scratch. It is also a good solution if you are already geared towards online